Direct debit FAQ

What are the benefits of Direct Debit?

No waiting in queues to pay your rent
No cheques to write
No paperwork or postage every month

If I pay by Direct Debit, does Your Homes Newcastle take the money from my account when it wants?

You can choose what date and how often your payments are made, so you could ask for the money to leave your account just after you receive your wages or benefits
Payments will be taken on or immediately after the date you have chosen
Your Homes Newcastle will not change this date without your prior agreement
If the amount you pay changes you will be told at least 10 working days in advance

What happens if a mistake is made?

Under the Direct Debit guarantee Your Homes Newcastle or your Bank or Building Society makes an error, you are guaranteed a full and immediate refund of the amount paid.

How long does it take for the money to reach my rent account?

Monies will be credited to your account on the same day that the payment is made.

What happens if my rent changes?

We will recalculate the amount that you need to pay and advise you at least 10 working days in advance of any change. As long as you wish to continue paying by Direct Debit you do not need to do anything.

How can I keep track of my rent account?

Every thirteen weeks we will send you a rent statement summarising transactions that have taken place on your account during that period If you require an up to date statement at any other time just contact your local Housing Office who will post one out to you.

You can also view your account online by visiting 'my account'

Do I need a particular type of account to use Direct Debit?

Yes. You must have a current account with a bank or building society. However, some deposit accounts can be used too - you should check with your bank or building society.

Can I cancel a Direct Debit?

Yes. You simply write to your bank or building society cancelling the instruction. A copy should be sent to Your Homes Newcastle.

Is it more expensive for Your Homes Newcastle to collect rent by Direct Debit?

Rent collection costs are much less if payment is made by Direct Debit.

Everyone who pays by Direct Debit reduces the collection costs - making the service more efficient and cost effective.

We are committed to cutting our costs for the benefit of everyone and by changing to Direct Debit you can help us achieve this.