Caretaker service

Caretaker service

YHN’s caretaker service is responsible for managing all of our multi-storey buildings across the city, keeping them clean, safe and tidy and listening to customers who provide feedback on the block.

What does my building's caretaker do?

Your caretaker can help with a wide range of daily tasks, including:

  • Unblocking bin chutes
  • Cleaning communal area
  • Assistance with bulk rubbish removal
  • Contractor access
  • Litter picking
  • Home safety visits
  • Clearing spillages
  • Supporting emergency services
  • Intercom assistance
  • Repairs reporting
  • Meter readings
  • Accompanied viewings
  • Re-lamping
  • Reporting fly-tipping
multi-storey building

How do I contact my building's caretaker?

The contact information for your building's caretaker are on display in the entrance lobby to your building. You can also find their information by searching for your address on our find an officer page.

Our Caretakers are available from Monday to Friday, 8:30am to 4:30pm.

Out of hours service

If you need to get in touch with the caretaker team after 4:30pm or on weekends, our 24/7 caretaker team can provide an immediate response to incidents citywide.

In addition to the above, the team can help with:

  • Low level anti-social behaviour
  • Asking unwanted visitors to leave
  • Safety and security inspections
  • Gulley cleaning

You can contact the team using your intercom or by calling 0191 278 8600.

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