Information about 'my account'
Information about 'my account'
Customers can log in to my account to view information relating to your home and tenancy.
New customers can create an account by visiting my account and selecting the option to register.
What can I do in my account?
My account provides you with everything you need to know about your home and tenancy all in one place.
Here are some of the things you can do:
Tenancy
- View current your tenancy information
- Update your next of kin details (lead tenants only)
- Update your contact details (lead tenants only)
- View contact information for key contacts, including your Housing officer, Income Officer and, if you live in a multi-storey building, your Caretaker.
- Contact us or request services using our online contact forms.
Rent and service charges
- View rent statements for your current address and any garages or previous homes you have rented from us.
- Make a payment.
- View your payment history.
- View current and past leaseholder service charge invoices.
Repairs
- Report a non-emergency repair.
- Monitor outstanding repairs.
- View your repairs history.
Local services
You will also be able to access some other Newcastle City Council managed services in my account.
This includes:
- Managing council tax and benefits payments.
- Reporting environmental issues, including missed bin collections, fly-tipping and pest control.
- Seeing useful information about your local area.