Repairs and alterations
Repairs
We've put together some guidance based on popular questions about our repairs service, including:
- How do I report a repair?
- What are my repair responsibilities?
- How long until my repair is carried out?
- Will I be charged for a repair?
Repairs and alterations
Energy efficiency improvements
We’re making improvements to lots of properties across the city to make them more energy efficient – this is good news for the environment, but also great news for you if you live in one of those properties, as it will be warmer and more comfortable as a result, and you’ll save on your energy bills!
Gas services
We carry out annual gas service and safety checks on gas appliances to ensure your safety and the safe running of your gas appliances. For information on gas safety and rebooking or missed gas service appointments, visit our Gas services page.
Making changes to your home
If you would like to make your own home improvements then you may need to request permission from us before the work is carried out. We have put together some guidance on making your own alterations and how to apply for permission to make changes to your home.
Adaptations for elderly or disabled people
We are committed to providing safe and manageable homes for our customers. If you think that you require an adaptation to continue to live independently at home then we have put together some guidance on how to arrange an assessment to find out if you qualify for an adaptation.
Apprenticeships
Your Homes Newcastle, along with Newcastle City Council, offers a range of apprenticeships, including within Repairs and Construction.
As a Repairs and Construction apprentice you will work alongside one of our dedicated mentors who work in Repairs and Construction and deliver a service to over 26,000 homes within the City as well as public buildings such as schools.
If you are aged 16 and over and looking for a hands on apprenticeship and to start a career then get in touch!
Guides and advice
From October 2023, we are merging our Housing Solutions and Housing Services teams to make it easier for customers to get the services they want from us when they need it.
If you use a mobility scooter, it is essential that you follow the following health and safety rules to keep yourself and your neighbours safe.
Watch Manager Scott Wilson of Newcastle Central Community Fire Station has some important fire safety advice that could save your life.