24 May 2022
Doing basics brilliantly - the YHN way
Doing basics brilliantly - the YHN way
Back in 2019, we set our vision to be 'first for housing', with the purpose to 'make living easier' for our customers. We are not quite there just yet, but over the last three years, we have made great strides to achieve this, despite the many challenges that have come our way during that time.
We feel that now is the right time to update our business plan to capture what our customers priorities are going forward. Our vision and purpose have not changed. But the way we deliver that has changed. Our customers have told us that they want to be able to easily access our services, be greeted by friendly, knowledgeable staff and know when and how problems will be dealt with when they arise.
So what is the new plan about?
Simply put, this plan is about doing the basics brilliantly - ensuring we have the right technology, skills and most importantly the right people in place. We know a lot can change in a short space of time and this is why it will be a 12 month plan to really focus on what our customers want and expect from us.