How to guides - basic DIY

We’ve put together some handy step-by-step guides to help you carry out basic repairs and maintain your home.

Click here for easy fixes for the fiddly jobs that you might be putting off – things like changing a toilet seat, unblocking a sink, and replacing a sink plug. We also have step-by-step guides to unblocking a toilet, bleeding a radiator, and changing a lightbulb.

You can always report repairs via My Account or by calling us on 0191 2787878, but if you’d like to tackle some simple problems, watch our ‘how to’ videos here.